Refund method
Approved refunds should be returned to the original payment method. COD refund handling, if COD is enabled, must be confirmed by support before pickup.
Refunds
Refund timelines and return requests.
Clear refund handling for eligible returns, failed payments, wrong items, and damaged shipments.
Refund timing
Refunds should be initiated after item inspection and gateway reconciliation, typically within 5-7 business days after approval.
Reverse shipping
Reverse pickup fees should be disclosed before approval. The company should cover reverse shipping for verified wrong or defective products.