Before dispatch
Orders can be requested for cancellation before dispatch begins. If payment is pending, the cart/order should not be treated as confirmed.
Cancellation
Cancellation policy.
Order cancellation rules for pending payment, paid orders, dispatch-ready pieces, and custom work.
After dispatch
Orders that have already shipped cannot be cancelled and should move through return eligibility after delivery.
Custom work
Orders with fall-pico, blouse alteration, made-to-order weaving, or personalized packaging may not be cancellable once work has started.